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Main application elapsed up-time display.
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Elapsed chat time display, separated for
each session.
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Chat status display in main and in separate
chat windows.
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Chat with multiple clients at the same time,
every session has a separate chat window.
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Control functional parameters in software
setup.
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Ability to personalize program parameters
with a configuration file.
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Save/load configuration setup per session or
per operator.
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Able to push a web page directly to client
browser (new page).
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Automatic incremental log file.
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Send message either by click of a mouse or
by hitting the Enter key.
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If user (Client side) supplies a valid
e-mail, a chat transcript will be mailed to him at end of
session..
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If chosen at the client side (parameter) a
phone number value can be passed.
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Supporter can get a CC of the same chat
transcript as sent to the client.
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Support can get a chat transcript even if
remote client did not supply an address (option).
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Automatic reconnection to WSMS server on
network error.
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Automatic chat end when remote client
cancels or end chat session (by support).
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Chat transcript is attached to a standard
mail. The standard mail is a simple text file that can be editable
by the support group.
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Ability to detect support connection lost.
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Notification, remote party has started to
type.
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Ability to setup user sounds.
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Support to support chat sessions (no images,
only text).
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Ability to send a JPEG or GIF formatted
images to remote client.
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Ability to transfer a chat session to
another supporter from the same group (same ClientID)
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Auto answer on minimized.
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Idle detection, reports to the server that
support is offline/online (sleep option).
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Support multiple sites and get a
notification from were the client is calling from.
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Use "Canned messages" to aid in time
consuming reoccurring messages.
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Use URL shortcuts when using the push URL
option.
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Upon receiving a new call, site address is
displayed. Gives the supporter ability to handle support for more
then one site.
